1.TeleTeam — Teleteam is a timekeeping software which allows employees to use an 800 number to check in and out from their accounts. This program provides location verification with Caller ID, so Supervisors know where employees are clocking in and out from.
2. CleanTelligent — Customer Relations representatives inspect the account regularly to make sure things are running smoothly. They rate the cleanliness of the facility by giving it a rating of red, yellow, or green. They report their findings to CleanTelligent and also add any comments or concerns they may have regarding the facilities’ cleaning responsibilities after they have spoken directly with the customer. The CleanTelligent report is then reviewed by the general cleaners, supervisors, and management to make sure any problems or concerns are immediately taken care of.
3. Paging — The paging system alerts Supervisors when employees are tardy or absent at one of their assigned accounts. Supervisors are alerted via text message which allows them to take care of the problem as soon as possible.
4. Cell Phones — Our management team, supervisors, and customer service representatives all have cell phones so they can be reached immediately. US Janitorial uses cell phones to ensure employees can be reached at all times in order to provide a quick response to your needs.
5. E-mail — Employees actively use e-mail to share information or updates to others within US Janitorial as well as to communicate with customers. Several employees receive e-mail messages directly to their cell-phone which allows them to communicate with employees and customers if a question or concern comes about.