WHAT WE DO
Customize cleaning service
US Janitorial will customize a cleaning service plan to perfectly fit your needs. Our goal is to ensure that each job is performed with the highest degree of professionalism. Your satisfaction is very important to us. We strive to have open lines of communication between our customers and ourselves; this leads to better-customized customer service. If you have a certain budget for janitorial services, please let us know, and we can provide a few options working with your budget, and you can choose which one works best for you.
Focus on Quality
At US Janitorial, we recognize that quality is important in the janitorial industry, and it can make your reputation or break it. We spend extra time in training our crews to pay attention to detail. We seek out areas with room for improvement during weekly or twice monthly quality control inspections and let the crews know our findings. We take great pride in what we do, and we want to make sure it’s done right.
US Janitorial will be the Regional Model Provider of Clean and Healthy Commercial Environments through Customer Retention, Employee Retention, Service Consistency, Training, and Continuous System Improvement.
Through Our Vision, We Are Committed To…
Customers: US Janitorial promises high-quality work to its customers. We will arrange our cleaning services to meet any frequency of needs you may have. If you call our office with any problems or comments, we will respond quickly. Our staff understands our Quality Control Program and will direct any concerns to the proper personnel.
Environment: At US Janitorial, we take into practice Green Cleaning by utilization of microfiber technology, use of LEED Certified Vacuums, and Peroxide based cleaning products. This provides a healthier work environment for our customers and employees. Here at US Janitorial, we understand that sustainable practices are the right thing to do for the environment and the community.
Employees: Training is provided for all US Janitorial employees. US Janitorial ensure employees are provided with effective information and training on hazardous chemicals in their work area at the time of their initial assignment and throughout their employment. US Janitorial has every desire to provide a safe working environment for its employees. US Janitorial also provides our employees with a wide range of benefits, including vacation and holiday pay, Health Insurance, Aflac, and 401K, just to name a few.
HOW DO WE WORK?
How We Do It.
US Janitorial provides a Quality Control Program that will be specifically designed for your standards. In order to maintain an excellent Quality Control Program for you, we provide the following measures:
Teleteam is a timekeeping software that allows employees to use an 800 number to check-in and out from their accounts. This program provides location verification with Caller ID, so Supervisors know where employees are clocking in and out from.
Customer Relations representatives inspect the account regularly to make sure things are running smoothly. They rate the cleanliness of the facility by giving it a rating of red, yellow, or green. They report their findings to CleanTelligent and also add any comments or concerns they may have regarding the facilities’ cleaning responsibilities after they have spoken directly with the customer. The CleanTelligent report is then reviewed by the general cleaners, supervisors, and management to make sure any problems or concerns are immediately taken care of.
The paging system alerts Supervisors when employees are tardy or absent at one of their assigned accounts. Supervisors are alerted via text message, which allows them to take care of the problem as soon as possible.
Our management team, supervisors, and customer service representatives all have cell phones so they can be reached immediately. US Janitorial uses cell phones to ensure employees can be reached at all times in order to provide a quick response to your needs.
Employees actively use e-mail to share information or updates to others within US Janitorial as well as to communicate with customers. Several employees receive e-mail messages directly to their cell-phone, which allows them to communicate with employees and customers if a question or concern comes about.
US Janitorial provides company vehicles for their supervisors and management team. These vehicles feature the US Janitorial logo and contact information. These vehicles allow them to travel to and from different accounts in a timely manner and makes the whole company very flexible and able to respond quickly to whatever needs our customers have.
US Janitorial hires supervisors and employees that live in your area. Supervisors reside in the area in which they manage. This enables Supervisors to manage their area efficiently and allows quick response time to any situation that may occur.
US janitorial operates two fully loaded carpet vans with high rated Rotovac systems and practice Green Cleaning by utilization of microfiber technology, use of LEED Certified Vacuums, and peroxide-based cleaning products.
Systems resulting in Low Employee Turn-Over - Because of our HR Management, interviewing process, pre-employment screenings, supervisor involvement, and our training program, US Janitorial has an employee turnover rate that is three times less than most janitorial companies our size.
Systems resulting in Low Employee Turn
Over Because of our HR Management, interviewing process, pre-employment screenings, supervisor involvement, and our training program, US Janitorial has an employee turnover rate that is three times less than most janitorial companies our size.